TotalEnergies Quartz Auto Services – New Narmada Motors

Located on Old Kardha Road in Bhandara, TotalEnergies Quartz Auto Services - New Narmada Motors presents itself as a modern service center backed by the significant reputation of a global energy brand. This affiliation suggests a commitment to using quality products, such as the well-regarded Quartz line of engine oils, and adherence to certain service standards. The workshop operates from 9:00 AM to 7:00 PM most days of the week, though it is important for potential customers to note that it remains closed on Fridays.

The customer feedback for this establishment is sharply divided, painting a picture of a service center with the potential for excellence but also the risk of significant dissatisfaction. This duality is a critical factor for any vehicle owner considering their services.

Positive Experiences and Technical Strengths

On the positive side, some customers have had outstanding experiences, particularly when it comes to specialized tasks. One of the most detailed accounts involves a complex AC repair. The customer praised a technician, Mr. Manis, for his profound knowledge, polite and clear explanations, and the use of sophisticated equipment. The mention of a fully automated Bosch machine for vacuum creation, leak testing, and gas refilling in just 20 minutes points to a workshop that has invested in modern car diagnostics and repair technology. This is a strong indicator that for specific, technical jobs, New Narmada Motors is equipped to deliver high-quality, efficient service. Other five-star reviews echo this sentiment, describing the business as providing a "good job in car repair and service" and the "best experience for car servicing," suggesting a high level of satisfaction among a portion of its clientele.

Areas of Concern and Negative Feedback

However, the glowing reviews are contrasted by equally strong negative feedback. Several one-star reviews raise serious concerns about the workshop's consistency and professionalism. One customer described their experience as the "WORST!!!! for servicing," strongly advising others to go to an official showroom instead. Another pointed directly to "unprofessional work done" and "not satisfactory solutions at higher cost of service." These comments suggest potential issues with workmanship, problem-solving, and pricing transparency. The stark difference in customer experiences indicates that the quality of auto maintenance may vary significantly, possibly depending on the specific technician or the nature of the job.

Services and Workshop Environment

As part of the TotalEnergies Quartz Auto Services network, New Narmada Motors is expected to offer a range of core services. These typically include routine vehicle servicing, oil change service using Quartz products, brake repair, battery checks, and general inspections. The highly positive review regarding the AC repair confirms their capability in this specialized area. The physical appearance of the workshop, as seen in available photos, shows a branded, organized environment with modern lifts and equipment, which aligns with the professional image TotalEnergies aims to project for its service centers. The business also offers parking, which adds a layer of convenience for customers.

Conclusion for Potential Customers

TotalEnergies Quartz Auto Services - New Narmada Motors is a workshop of contrasts. On one hand, it has the backing of an international brand, uses quality lubricants, and possesses modern equipment capable of performing complex repairs with high precision. For vehicle owners in Bhandara, this presents a compelling option, especially for technical tasks like air conditioning work. On the other hand, the presence of severe negative feedback regarding unprofessionalism, high costs, and unsatisfactory results cannot be ignored. This suggests an inconsistency in service quality that potential customers must consider. For those deciding to use their services, it may be beneficial to communicate needs very clearly, request a detailed estimate before work begins to avoid cost disputes, and perhaps even inquire about the technician who will be handling their car repair. The experience at New Narmada Motors could be excellent, but it is wise to approach it with a clear understanding of the mixed reputation it holds.