24 CARS

Located in the Vesu area of Surat, 24 CARS operates as a car repair and service center that has garnered a strikingly polarized reputation among its clientele. Open seven days a week from 10:00 AM to 8:00 PM, it offers accessibility for vehicle owners with varied schedules. However, the experiences shared by customers paint a picture of a business with significant inconsistencies, where the quality of service can range from exceptionally helpful to deeply problematic.

A Tale of Two Extremes: Customer Experiences

The feedback for 24 CARS is a study in contrasts. On one hand, there are accounts of outstanding customer service that highlight the workshop's potential for excellence. One customer, facing an overheating car on a Sunday, praised the owner for his prompt and professional assistance. The owner reportedly diagnosed the issue—air in the coolant system caused by another garage—and resolved it immediately without any charge. This act of goodwill and expertise suggests a capacity for honest and reliable emergency car repair, earning the establishment high marks for professionalism in a critical situation.

Conversely, a significant volume of feedback details severe lapses in service quality, transparency, and professionalism, raising serious concerns for potential customers. These negative accounts are not minor grievances but point to fundamental issues in their auto maintenance and repair processes.

Widespread Concerns Over Service Quality and Competence

A recurring theme among dissatisfied customers is the poor quality of the work performed. One of the most alarming complaints involves a vehicle that underwent a standard service, only for the owner to discover four months later that the engine oil level was critically low, bordering on empty. An independent mechanic warned that this negligence could have led to a seized engine, a catastrophic and costly failure. This incident calls into question the thoroughness and competence of their basic vehicle servicing protocols.

Other services also come under fire. Multiple reviews describe the car wash and detailing as subpar. One customer claimed that his apartment's caretaker does a better job of washing the car, while another had to return his vehicle three times for a simple wash to be completed satisfactorily. These experiences suggest a lack of attention to detail even in the most routine tasks.

Issues with Billing, Upselling, and Transparency

Potential customers should be aware of multiple reports concerning aggressive upselling and questionable billing practices. A particularly detailed account describes a customer who brought their car in for a standard service priced at ₹3,500 but was presented with an estimate of nearly ₹48,000 for allegedly necessary part replacements, including a new AC compressor and jumper. After refusing these additional repairs, the final bill still exceeded ₹7,000.

This lack of transparent pricing for car service is a major red flag. Furthermore, the same customer noted that during the "checking" process, the AC gas was emptied, a tactic that can pressure owners into paying for a regas. Such practices erode trust and suggest a focus on maximizing revenue over providing honest service.

Inconsistent Customer Service and Professional Conduct

While one customer lauded the owner's kindness, others have described him and the staff as "irresponsible," "rude," and unwilling to listen to customer concerns. Reports indicate that when confronted with evidence of poor workmanship, such as an improperly washed car, the management was dismissive and bluntly stated they could not meet expectations. This inconsistency in customer interaction suggests that the experience at 24 CARS can be highly unpredictable and dependent on factors that are not immediately apparent to a new customer.

Post-Service Problems and Reliability

The issues for some customers did not end upon leaving the workshop. There are claims of vehicles being returned with new scratches and discoloration on the bodywork, indicating careless handling during the service. The need for multiple follow-up visits to other garages for minor repairs shortly after a service at 24 CARS further undermines the reliability of their work. From faulty car AC repair to incomplete fluid top-ups, the evidence points to a potential for recurring problems after their intervention.

Final Considerations for Vehicle Owners

Choosing 24 CARS for your vehicle's needs appears to be a significant gamble. There is a documented instance of exemplary, honest service in an emergency, which cannot be discounted. However, this positive outlier is overshadowed by a substantial number of detailed, credible complaints regarding critical aspects of their operation. The allegations of negligent engine diagnostics and maintenance, deceptive upselling, poor quality control on basic services like car washing, and unprofessional conduct are serious.

For those considering this workshop, extreme caution is advised. It may be prudent to:

• Start with a very minor, low-cost service to evaluate their quality and professionalism firsthand.
• Request a detailed, itemized, and written estimate before authorizing any work, especially major repairs.
• Question any recommendations for expensive part replacements and consider seeking a second opinion.
• Thoroughly inspect your vehicle—both mechanically and cosmetically—before making the final payment and leaving the premises.

Ultimately, while 24 CARS operates during convenient hours and has shown it can rise to the occasion, the weight of negative feedback suggests a high risk of an unsatisfactory, frustrating, and potentially costly experience.